At WeMakeDevelopers, we are committed to delivering high-quality web development and digital services. We understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which refunds may be granted.
By using our services, you agree to this Refund Policy.
1. Service-Based Refund Policy
Due to the nature of our work (customized digital solutions), we generally do not offer refunds once work has commenced. However, we evaluate refund requests on a case-by-case basis under the following guidelines:
a. Eligibility for Refunds
A refund may be considered under the following conditions:
- The project has not yet started.
- The initial design or development work has not been delivered.
- You cancel the project before any resource allocation or production begins.
- You are not satisfied with the service and the concern is valid, clearly documented, and unresolved despite reasonable attempts to fix it.
b. Non-Eligible Scenarios
No refunds will be issued if:
- The service has been fully delivered.
- You change your mind after the work has begun.
- Delay is caused by lack of communication or necessary inputs from your side.
- Refund is requested after 30 days of purchase.
- The scope of work was misunderstood but approved via documentation or email.
2. Milestone-Based Projects
For projects with defined milestones:
- Payments made for completed milestones are non-refundable.
- If a milestone is not completed as per the agreed scope, you may request a partial refund or rework, subject to review.
3. Monthly Maintenance or Retainer Plans
- Monthly or recurring service plans may be canceled at any time before the next billing cycle.
- No refunds are provided for partial months or unused services once the billing cycle has started.
4. Processing of Refunds
If a refund is approved:
- It will be processed within 7–10 business days via the original payment method.
- Any transaction fees, third-party service fees, or used labor hours may be deducted from the refunded amount.
5. How to Request a Refund
To request a refund, please contact us with the following:
- Full name
- Contact information
- Project or invoice number
- Detailed reason for the refund request